Privacy Notice

Who we are

BML Strategy Ltd provides local computer, Wi-Fi, device and small business IT support from Wokingham, Berkshire.

For privacy questions, contact us at contact@bml-strategy.com.

Information we collect

• Contact details you provide, such as your name, email address and optional phone number.
• Your enquiry details, including the type of issue, preferred support option and message content.
• Technical and security information needed to protect the site, including standard server logs and Cloudflare Turnstile verification data.

Please do not send passwords, payment card details or unnecessary sensitive information through the contact form. Any sensitive information will be managed separately

How we use your information

• To respond to your enquiry and discuss support options.
• To arrange, deliver and follow up on requested support.
• To keep reasonable records of enquiries, work requested and communications.
• To protect the website from spam, abuse and security issues.

Legal bases

• Contract or steps before a contract: responding to enquiries and arranging support.
• Legitimate interests: running the website, preventing spam and keeping service records.
• Legal obligations: keeping records where required for tax, accounting or legal reasons.
• Consent: optional embedded third-party content where you allow it.

How long we keep information

Enquiry and support records are normally kept for up to 3 years after the last meaningful contact, unless a longer period is needed for legal, tax, accounting, dispute or safety reasons.

Who we share information with

We do not sell personal information. We use service providers where needed to operate the website and respond to enquiries, including hosting, email delivery, form spam protection and optional embedded content where you choose to load it.

Your rights

You can ask to access, correct or delete your personal information, or object to certain uses. Some requests may be limited where we need to keep information for legal, security or dispute reasons.

You can also complain to the UK Information Commissioner's Office. We ask that you contact us first so we can try to resolve the issue.