Home visit
Hands-on help at home
Best for Wi-Fi problems, printer setup, smart home devices and home office improvements.
Local technology support
Berkshire's local PC support, based in Wokingham.
Friendly help with slow computers, Wi-Fi problems, printer issues, email trouble, device setup, security checks and smart home technology.
Home visits, drop-off support and video-call help available for local homes and small businesses.
No jargon. No unnecessary upsell. Just practical help to get things working again.
Drop-off
Bring your device in
Useful for diagnosis, cleanup, setup, practical checks and sensible next-step advice.
Video call
Guidance from your desk
Helpful for email, account questions, software guidance, setup advice and training.
Indicative pricing
Clear prices before paid work begins
See guide prices for remote support, drop-off diagnosis, local visits, larger bookings and common IT support tasks.
Community offer
Free technology and online-safety sessions for local groups
Practical, friendly awareness sessions for local organisations, businesses and community groups in and around Wokingham.
Support options
Choose the support that works for you
Some problems are best solved in person. Others can be handled by drop-off or a quick video call. We will help choose the simplest option.
Home visit
For Wi-Fi problems, printer setup, smart home devices, home office issues and hands-on troubleshooting.
Drop-off support
Bring your device to us for diagnosis, setup, cleanup or practical advice.
Video-call help
Useful for email, account questions, software guidance, setup advice and training.
Common problems
Common problems we help with
You do not need to know the technical name for the issue. If something is slow, broken, confusing or refusing to connect, start here.
My computer is slow
We can check startup issues, software problems, updates, storage, security warnings and general performance.
Ask for helpI can't print
Help with printers that will not connect, will not print, or keep disappearing from your computer or phone.
Ask for helpMy Wi-Fi keeps dropping
We can review your router, coverage, weak spots and practical options for a better home connection.
Ask for helpI'm locked out of email or accounts
Support with email access, passwords, Microsoft, Google, Apple and other common account problems.
Ask for helpI think I have a virus or scam problem
We can check suspicious pop-ups, unwanted software, strange behaviour and basic security settings.
Ask for helpI've bought a new device and need it set up
Help setting up new computers, tablets, phones, printers and everyday apps.
Ask for helpProcess
Straightforward support without overcomplication
Tell us what's wrong
Send a short message explaining the issue. You do not need to know the technical terms.
Choose the best option
We will suggest whether a home visit, drop-off or video call is the most sensible route.
Diagnose first
We look for the cause before recommending unnecessary work, parts or replacements.
Clear next steps
We fix it, quote for parts, recommend a better option, or tell you when it is not worth spending more.
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Local support
Local support across Wokingham and Berkshire
BML Strategy is based in Wokingham and supports local homes and small businesses across nearby Berkshire areas.
Including Wokingham, Winnersh, Finchampstead, Crowthorne, Bracknell, Earley, Reading, Camberley and nearby areas.
Need help with a computer, Wi-Fi or device problem?
Tell us what is happening and we will help you work out the simplest next step.
Ask for help